Customer Care

Client Assistance

HCC Medical Insurance Services provides personal care through our service specialists available 24 hours a day, 7 days a week to answer your questions and respond to your needs. Whether you have questions about selecting one of our international or domestic plans or need service in relation to an existing plan, you will find our service team to be prompt, compassionate, and highly professional.

Worldwide Hospital Referrals PPO Network

HCCMIS maintains relationships with hospitals and doctors throughout the world, and this network is growing daily. Many of your provider selection decisions will be based on geographical location and provider specialties. Outside of the US, please contact us if you need assistance locating a medical provider. Within the US, selecting a provider from one of our networks may reduce your out-of-pocket expenses.

Emergency Medical Evacuation

HCCMIS coordinates evacuations through its home office in Indianapolis, IN and arranges for medically necessary evacuations through various service providers in regions of the world. Call 800-605-2282 in the US, or collect outside the US at 317-262-2132, and indicate that you have a medical emergency.

General Customer and Claims Services

If you have lost your ID card or Insurance Certificate, have a question about your insurance, need help filing a claim or just want to check on a claim status, call or e-mail us we can help.